At Hamdard Honey, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of food and consumable products, we do not accept returns or exchanges once the product has been opened or used.
Returns are only accepted if:
- The product was damaged, defective, or incorrect at the time of delivery
- The issue is reported within 48 hours of receiving the order
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used honey products
- Products damaged due to improper storage after delivery
- Orders placed with incorrect address or contact details provided by the customer
3. Damaged or Incorrect Orders
If you receive a product that is:
- Damaged
- Leaking
- Expired
- Incorrect item
Please contact us within 48 hours of delivery with:
- Order number
- Clear photos or videos of the product and packaging
Email us at: [Insert Support Email]
Once verified, we will arrange a replacement or refund, at our discretion.
4. Refunds
- Approved refunds will be processed to the original payment method
- Refund processing time: 7–10 business days, depending on your bank or payment provider
- Shipping charges (if any) are non-refundable, unless the issue was caused by us
5. Cancellations
- Orders can be cancelled before dispatch only
- Once an order is shipped, it cannot be cancelled
To cancel an order, contact us immediately at [Insert Support Email]
6. Shipping Costs
- Return shipping costs (if applicable) will be borne by the customer
- If the return is due to our error (damaged or wrong item), we will cover the shipping costs
7. Contact Us
For any questions regarding refunds or returns, please contact:
Email: [Insert Support Email]
Website: hamdardhoney.com
⚠️ Important Note
Hamdard Honey reserves the right to refuse returns or refunds that do not meet the conditions outlined above. This policy is subject to change without prior notice.